Acknowledgment Receipt
Proof that money or an item was received: amount, purpose, date and signatures.
OpenDemand Letter for Refund (Defective Product)
A formal demand to a seller for refund, replacement or repair of a defective product under the Consumer Act. All documents are completely free for now — download without paying.
Template reviewed by a lawyer, current as of July 2026.
Lawyer-reviewed
Demand Letter for Refund (Defective Product)
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Lawyer's note. Under the Consumer Act (RA 7394), a buyer of a defective product may demand repair, replacement or refund. If the seller refuses, a complaint may be filed with the DTI, which mediates and adjudicates consumer cases.
How to use this document correctly
- Attach the receipt and photos or a video of the defect; mention the warranty period if applicable.
- Keep the “no return, no exchange” myth in mind — such blanket signs are prohibited as deceptive; defects are always actionable.
Frequently asked questions
The store says “no return, no exchange”. Is that legal?
Blanket “no return, no exchange” policies are considered deceptive under DTI rules. For defective products you may still demand repair, replacement or refund.
Where do I complain if the seller ignores me?
File a complaint with the DTI (online or at the provincial office) attaching this letter, the receipt and evidence of the defect.