Affidavit
A sworn statement for offices, banks or courts — name correction, declarations, lost items. Requires stamp paper and notarization.
OpenConsumer Complaint Letter (Refund/Replacement)
A written complaint to a seller for a defective product, before escalating to the DNCRP. All documents are completely free for now — download without paying.
Template reviewed by a lawyer, current as of July 2026.
Lawyer-reviewed
Consumer Complaint Letter (Refund/Replacement)
The document updates as you type
Lawyer's note. Under the Consumer Rights Protection Act 2009, complaints to the Directorate of National Consumer Rights Protection (DNCRP) must be lodged within 30 days of the cause — act quickly and keep the purchase receipt.
How to use this document correctly
- Attach the receipt and photos of the defect; note the 30-day DNCRP window in your planning.
- If the seller ignores you, complain to DNCRP (online or at the district office) — successful complainants receive a share of the fine imposed.
Frequently asked questions
What if I bought online?
The same rights apply. Complain to the platform and the seller in writing, keep screenshots of the listing, and escalate to DNCRP within 30 days if unresolved.